- Columbus City Schools
- Frequently Asked Questions
Frequently Asked Questions Around Transportation
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When will I receive my student’s bus routing information?
You will receive preliminary bus routing information will be viewable for CCS families in Parent Portal by August 15. Please continue to check the Parent Portal for any updates or changes to your routing information before August 21.
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Why is my student’s bus stop different this year from last year?
To enhance the reliability and efficiency of our bus transportation system for the 2023-2024 school year, the transportation department completed a comprehensive evaluation of our bus routes from the previous school year. The review's findings prompted our department to implement adjustments, including consolidating certain stops and routes, to enhance the quality of your child's daily commute to and from school.
As a result of these adjustments, your child's bus stop location for pickup and dropoff may be different from what it was in the previous school year. Check the Parent Portal frequently for the most up-to-date information, including bus stop location and time.
Your child's safety is our top priority, and we appreciate your understanding as we work to improve our transportation services. If you ever feel that the bus stop your child has been assigned to is unsafe, please get in touch with our Transportation Call Center at (614) 365-5074 between 10 a.m. to 2 p.m. Your feedback is important to us, and we are committed to addressing any concerns promptly.
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Where is my student’s bus stop?
Visit our Parent Portal for bus stop location information. Don’t have an account yet? Click here.
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What is my student’s pickup time?
Visit our Parent Portal for bus stop location information. Don’t have an account yet? Click here.
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When should my student arrive at the bus stop?
Students should be at their assigned bus stop waiting for the bus five (5) minutes before the scheduled pick up time. Drivers are not required to wait for tardy students because it will make the balance of the route late. We have many students living on major roads and waiting would cause a traffic hazard.
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If my student is late to school due to the bus being delayed, is this an excused absence?
If a student is late for school due to a bus delay, it's an excused absence.
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If my student misses the school day because the bus didn’t pick him/her up, is this an excused absence?
If a student misses the school day because a bus didn't pick them up, it's an excused absence--whether or not the bus ever came has to be verified with transportation. Parents should call their child’s school to provide information.
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What should I do if my student misses the bus?
The parent/guardian should immediately call the Transportation Department at 614-365-5074. The Transportation staff will contact the driver of the assigned bus for pick up and verify on our GPS system that the bus did/did not arrive as assigned. If the bus missed the stop we will send another bus as soon as it becomes available. However, if the bus already stopped at the location, the parent/guardian will need to arrange transportation of the child to school.
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Can my student eat or drink while riding the bus?
Students are prohibited from eating, littering, chewing gum, and drinking anything on school buses. Smoking, consuming alcoholic beverages, and fighting on school buses will cause immediate termination of bus riding privileges. In addition, dogs and other animals, glass jars, and things not stored comfortably on a bus seat or that will protrude into the aisle are illegal to transport.
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What if my child left something on the bus?
Call the Transportation Department, 614-365-5074. Any “Lost & Found” item will be stored at the Transportation Department for a period of two weeks.